Tired of sending in email support requests and then digging through your email inbox to find the pesky bugger you submitted three days before and forgot about? So are we! To alleviate some of the pain behind trying to keep track of support tickets and to provide better access to the Azuqua community, we done some re-formatting of the native Zendesk Help Center page and made it 100% Azuqua! To visit the page, just click here. To give you a snippet, this is what the home page looks like:
Pretty nifty eh?! Even if you haven’t submitted a support ticket before, all you have to do do is click on the ‘Submit a request’ button in the upper right hand corner of the page and fill out the form that populates:
I’m sure you are wondering: “O.K. Austen, skip the used car sales pitch and show me how to get to my stuff…” well, to protect our wonderful support staff from malicious visitors, you will need to sign in using the ‘Sign In’ button just to the right of the ‘Submit a request’ button. This will open up a Sign In window that gives you a couple of options underneath the large ‘Sign In’ button that prompt you to either register if you have not signed in before, or to generate a password if you have already submitted a support ticket!
If you have submitted a support ticket, clicking the “Get a password” link will send you an email asking you to verify your email and generate a password so that you can login next time.
Once you have logged in, you can view a variety of different items related to you open and historical support tickets as well as customize your individual profile:
The Profile Page:
When you get the chance, login to the Help Center and check it out! As always, let me know if you have any questions!